Thank you for contacting us. 

The Caribbean Examinations Council® (CXC®) provides valid and reliable examinations and certificates of international repute for students of all ages, abilities and interests. However, we understand that at times, candidates may have questions about the grades they received. 

“Ungraded” indicates that an SBA, SBA grade, multiple-choice paper or supporting documents was not submitted on behalf of a candidate. Candidates may submit a Query to have this result investigated. Candidates are not required to pay for this service. Queries may be submitted through schools for in-school candidates or through the Ministry of Education for private candidates.

If you have questions about the grade, you received and would like to have a script reviewed, you may submit a request for a “Script Review”.  Please note that a script review may result in an overall Grade either increasing or remaining the same.  If your review results in an increase in your overall grade, you will be refunded the review fee. Reviews may be submitted through schools for in-school candidates or through the Local Registrar in the Ministry of Education for private candidates. The cost per review is USD$30.00.

Candidates should note that the deadline for the submission of Queries and Review requests is Friday 20 September 2024 (your school may have an earlier deadline).

Should you need further assistance, feel free to contact us at +1 (246) 227-1700 / +1 (876) 630-5200. 

Kind regards,

CXC Support Team